 What system requirements and hardware will I need to use the software program? |
SOAR Solutions web-based software runs on Windows®, Mac OS®, and Android TM operating systems, and is accessed via Internet Explorer®, Firefox®, Chrome®, and Safari® web browsers. The only hardware required is a device with internet access such as a computer, tablet or smart phone.
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| What does web-based software mean? Will I require a network, server, and IT support? |
Web-based means the software can be securely accessed anytime, anywhere using an internet connection via Internet Explorer®, Firefox®, Chrome®, and Safari® web browsers. Additional capital spending on IT infrastructure is not required to use or access the software. |
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| Do customers need to download or install software to use the SOAR Solutions software program? |
SOAR Solutions software can be accessed anytime, anywhere using an internet connection via Internet Explorer®, Firefox®, Chrome®, and Safari® web browsers. No plug-ins. No software to install. No upgrades to download.
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| Can SOAR Solutions be accessed from a remote location? |
Yes. SOAR Solutions software can be securely accessed anytime, anywhere using an internet connection via Internet Explorer®, Firefox®, Chrome®, and Safari® web browsers. We also work with our customers to integrate offline functionality and apps that can sync when back in a service area or connected to the Internet. |
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| Does SOAR Solutions software work on a mobile device or tablet? |
Yes. SOAR Solutions software is compatible on mobile devices and tablets so you can access your data anytime, anywhere. The platform operates on Windows®, Mac OS®, and Android TM operating systems, and is accessed via Internet Explorer®, Firefox®, Chrome®, and Safari® web browsers. Additionally, a driver APP is available for easy access to select features including e-logs and e-inspections. |
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| Is SOAR Solutions software website secure? |
Yes. SOAR Solutions software is accessible via a website that is Hypertext Transfer Protocol Secure (HTTPS) to ensure encrypted communication and secure identification for each user to the server and their company’s database. |
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| How many user logins are included with each software level and can we create different permissions? |
SOAR Solutions gives customers the flexibility to create the number of logins they need, so the number of user logins can be unlimited. Additionally, the software has a comprehensive tiered user feature that allows the administrator to designate the appropriate permissions to view, edit, add, or delete data.
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| Is SOAR Solutions compatible with other databases? |
SOAR Solutions' database structure is designed to be compatible with a variety of databases including SAP ® Business Suite and Oracle ®. Our technical support team will work with your database administrator on their integration plan. |
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| What type of security is used to protect the data? |
SOAR Solutions software security includes a state-of-the-art data center, secure website, and the separation of databases by customer to ensure each customer's data is their own. If you have additional questions, please contact technical support. |
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| Where is my data stored and how often does SOAR Solutions perform backups? |
Customer data is maintained on secure servers at a remote facility and is backed-up daily. |
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| How many years of data are stored? |
The number of years of data stored depends on the customer and industry. SOAR Solutions works with each customer to ensure data stored aligns with their corporate document retention and security policies. System administrator settings include a data retention schedule tool for easy data management.
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